Privacy policy

This Privacy Policy explains how Riverpine (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from [www.riverpinestudio.com] (the “Site”).

1. Information We Collect

Personal Information You Provide

When you place an order or fill out a form on the Site, we collect certain details, such as:

Name
Shipping and billing address
Payment information (e.g., credit card details)
Email address
Phone number

We refer to this as Order Information.

Information Collected Automatically

When you browse the Site, we automatically gather limited data about your device and interaction, including:

IP address
Browser type
Time zone
Pages visited
How you arrived at the Site (referrals, search terms, etc.)
Usage patterns

We refer to this as Device Information.

This information is collected through tools like:

Cookies – small data files stored on your device
Log files – records of activity on the Site
Web beacons / tags / pixels – used to track browsing behavior and email performance

2. How We Use Your Information

We use Order and Device Information to:

Fulfill orders and provide customer support
Process payments and send order confirmations
Communicate with you about your order or inquiries
Prevent fraud and monitor security
Improve the performance and usability of our website
Send updates, product information, and marketing (only if you've opted in)

3. Sharing Your Information

We share your information with trusted third parties to operate our business:

Payment processors for secure transactions
Shipping partners to deliver your order
Analytics tools (like Google Analytics) to better understand how our website is used

We may also share information if legally required (e.g., to respond to a subpoena or comply with law enforcement).

You can learn how Google uses your data here and opt out here.

4. Targeted Advertising

We may use your information to provide relevant marketing through tools like Facebook Ads, Google Ads, or other platforms. You can manage or opt out of targeted advertising at the links below:

5. Your Rights (For EU and UK Residents)

If you are located in the European Union or the UK, you have the right to:

Access the personal data we hold about you
Correct or update your personal information
Request deletion of your data

To exercise any of these rights, email us at info@riverpinestudio.com. Please note that we process your information to fulfill orders or for legitimate business interests and that your data may be transferred to the U.S. or other countries where our service providers operate.

6. Data Retention

We keep your order information on file unless you ask us to delete it. This helps with future orders, record-keeping, and compliance.

7. Do Not Track

Our Site does not currently respond to Do Not Track signals from your browser.

8. SMS & Email Marketing

If you opt in to receive marketing emails or text messages (e.g., cart reminders, shipping updates, or promotions), you can unsubscribe at any time by clicking the link in the message or replying STOP (for SMS). Message and data rates may apply.

Riverpine's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted here, with the effective date at the top of the page. We recommend checking back periodically.